Monday thru Friday
+1 (505) 982-0088, option 3
Email requests will be responded to within 24 hours during the business week. Phone support hours are 8:00 am to 5:00 pm Mountain Time, Monday-Friday, except for holidays. To access our technical team, your license needs to be under an active maintenance contract.
Our support staff is comprised of experienced engineers who understand the needs and problems facing users in competitive professional environments. We pride ourselves on offering timely, professional support from our expert Technical Support Engineers for FLOW-3D, FLOW-3D CAST and FlowSight.
Video trainings covering the essential features of FLOW-3D, FLOW-3D CAST and FlowSight are available on-demand on the Users Site to all users with active maintenance agreements. While video-based, trainees are strongly encouraged to contact firstname.lastname@example.org with any follow-up questions. Don’t have a maintenance agreement? Contact email@example.com to discuss options.
Flow Science also offers CFD services, including customized individual and group training, consultation and access to high performance computing. Go to CFD Services to learn more.
Learn more about the software and hardware platforms we support and get hardware recommendations on our Supported Platforms page.
Below are license and installation instructions and license troubleshooting guides for FLOW-3D and FLOW-3D CAST. If you require additional help installing the software or have license issues, please contact our support engineers. To download the software installations and other resources, please visit our Users Site.
- Quick Start Guide (Windows only)
- Installation Instructions
- Finding the Host Name and MAC Address
- What’s New in FLOW-3D v12.0
- Supported Platforms
This brief tutorial demonstrates troubleshooting tips for licensing problems with FLOW-3D, FLOW-3D CAST, and FLOW-3D/MP. The normal license configuration can be found in the documentation for your product, which is installed in the “help” directory by default. This video does not include troubleshooting for the lmadmin license server included with the Linux installation of FLOW-3D.